Need help with the Katú School app?
We're here to help. Check the FAQs below or write to us directly and we'll get back to you as soon as possible.
Frequently asked questions
How do I top up my child's balance?
From the Katú School app or the website, go to the top-up section, choose the payment method available in your country, and confirm the amount. The balance updates instantly in your child's wallet.
How do I register my child's biometrics at school?
The hand registration is done once, in person at the school, with help from authorized Katú or school staff. After that, your child can pay just by presenting their hand to the reader.
I forgot my password, how do I reset it?
On the app or website login screen, tap "Forgot your password?" and enter your registered email to receive a reset link.
A payment or top-up isn't showing up, what do I do?
Wait a few minutes — some payment methods take time to confirm. If it still doesn't appear after a while, write to us with the student's name and the payment date.
Can I pay without biometrics, with a card or wristband?
Yes. Besides paying with their hand, every student can also use an NFC card or wristband linked to the same wallet as an alternative.
Does the app work in every country where Katú operates?
Yes, the app works the same way in Colombia, Mexico, Peru, Guatemala, Costa Rica, and the Dominican Republic — only the available top-up payment methods change by country.